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Communication Manager Maintenance-Object Repair Procedures
998 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers
2000 ABRT Response to the test was not received within the allowable time period. This
may be due to hyperactivity. Error type 1538 in the error log indicates
hyperactivity. The hyperactive circuit pack is out of service and one or more
of the following symptoms may be exhibited.
● The DS1-BD tests (such as test 138 and test 139) are aborting with
error code 2000.
● The tests run on the ports of this circuit pack are returning a no board
result.
● A busyout or a release command has no affect on the test results.
● A list config command shows that the circuit pack and the ports
are properly installed.
When hyperactivity occurs, the circuit pack is isolated from the system, and
all of its trunks are placed into the out-of-service state. The system will try to
restore the circuit pack within 15 minutes. When no faults are detected for
15 minutes, the DS1 interface circuit pack is restored to normal operation.
Every DS1 interface trunk is then returned to the in-service state.
Hyperactivity is often caused by the associated facility. In such a case, faults
(such as slips, misframes, or blue alarms) would be entered in the error log.
In addition, many hardware errors would be logged against the associated
trunk circuits. If the facility is OK and the error occurs again after 15
minutes, escalate this problem.
FAIL DS1 Interface circuit pack detects a Loss of Signal alarm. The physical link
is broken or the remote DS1 endpoint is down. All trunks or ports of this
DS1 interface circuit pack are out-of-service. If the DS1 Interface circuit
pack is designated as the supplier of the system synchronization source,
then the system synchronization maintenance will adopt a source
elsewhere. Refer to “SYNC (Synchronization)” section for details.
1. If the DS1 Interface circuit pack connects to a T1 facility, call the
vendor of the T1 carrier to diagnose the remote DS1 endpoint. If the
DS1 Interface circuit pack connects directly to a switch, call the system
technician of the remote switch to diagnose the DS1 endpoint.
2. Check the physical connection of the DS1 Interface circuit pack and
the cable. If a 120A1 CSU module/T1 sync splitter is physically
connected to a TN767E board on the back of the port carrier, check
the physical connection of the CSU module/T1 sync splitter, and make
sure the Network Interface cable is plugged into the CSU module’s/T1
sync splitter’s NETWORK jack.
Table 344: Test #138 Loss of Signal Alarm Inquiry Test (continued)
Error
Code
Test
Result
Description / Recommendation
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