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Communication Manager Maintenance-Object Repair Procedures
1828 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers
Read and Clear Board Counters (#887)
This test involves sending commands to read Packet Interface error counters located on the
IPSI circuit pack. It also verifies the message interface between the media server and the
Packet Interface.
This test checks different Packet Interface counters
S8700 MC: depending on whether the
Packet Interface module is on the active or standby IPSI.
1–5 FAIL
(cont’d)
Fail Code 5: old firmware not compatible with new software.
1. Verify the IPSI circuit pack’s firmware vintage and download the new
firmware if appropriate.
Note:
Note: At the Avaya support site (http://support.avaya.com) search
on “Firmware Compatibility Matrix” to find the latest
firmware vintage. Be sure to review the ‘ReadMe’ file that
accompanies the firmware image for any interactions with a
particular software release.
2. The firmware image on the IPSI circuit pack may have been
corrupted. Download and replace the firmware image.
3. Retry the command.
PASS This test passed. The Packet Interface module on the IPSI circuit pack
and its interface are functioning properly. If the system is unable to place
calls on PNs served by this IPSI, then:
1. Check for packet-bus errors, and solve those errors first.
2. Check for errors in the PN where calls cannot be completed, and solve
those errors.
3. Check every other circuit pack connected to the packet bus in the
same cabinet. Packet-bus failures are likely to be caused by a faulty
circuit pack connected to the backplane or bent pins on the back
plane.
4. Check the IPSI circuit pack’s Packet Interface module that serves this
PN for errors, and resolve these errors.
5. If errors continue, escalate.
Table 671: Test #886 Maintenance Loop-Around Test (continued)
Error
Code
Test
Result
Description / Recommendation
4 of 4