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Communication Manager Maintenance-Object Repair Procedures
516 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers
Call State Audit Test (#257)
This test audits the internal call state by asking the far-end switch for the ISDN call state. The
test is particularly useful when you are trying to clear a hung call. If the internal call state on the
near end differs from that on the far end, the call is torn down.
The ISDN specification allows up to 2 minutes for a reply. If a reply is not received within the 2
minute window, the test logs a protocol time-out violation against the associated signaling
channel (ATM-DCH, Error Type 1).
Note:
Note: PASS simply means that an appropriate message was composed and sent to the
far-end switch.
Table 163: Test #257 Call State Audit Test
Error
Code
Test
Result
Description / Recommendation
1018 ABRT Maintenance disabled
1. Enable maintenance by entering y in the Maintenance Tests field on
the change trunk-group screen.
1019 ABRT Audit already in progress
1. Wait 2 minutes, and try again.
1113 ABRT Signaling link failed
1. Check the results of Test #255 (Signaling Link State check).
1114 ABRT Signaling link in transitional state
1. Retry the command up to 5 times at 1-minute intervals.
1116 ABRT Trunk out-of-service
1. Check the trunk service state (status trunk grp#/mem#).
2100 ABRT Could not allocate needed resources
1. Retry the command up to 5 times at 1-minute intervals.
FAIL Internal system error
1. Retry the command up to 5 times at 1-minute intervals.
PASS PASS
1. Wait 4 minutes, then check the Error Log for call-state mismatches. If
a call state mismatch is found, the call is torn down.