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Communication Manager Maintenance-Object Repair Procedures
1198 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers
t. Error Type 3842 indicates that the test that queries the EI for the state of the lock to the
system clock has failed. This means that a loss of lock condition is present.
u. The counter associated with Error Types 3841 and 3842 is cleared when the query for the
state of the clock-to-system-clock passes. Once the alarm is raised, this test is run every
five minutes. However, the test is not part of any sequence that can be run on demand. See
previous Note “p” for repair procedure.
v. Error Type 10001 is a report that the EI circuit pack dropped one control message to the
PN. This condition may have been observed as a call that did not complete correctly. No
system technician action is required.
System Technician-Demanded Tests:
Descriptions and Error Codes
Always investigate tests in the order presented in Table 408. For example, by clearing error
codes associated with the Expansion Interface Reset test (#336), you may also clear errors
generated from other tests in the testing sequence.
When testing EI circuit packs to investigate problems, tests should always be run on both circuit
packs on the associated fiber link, whether the circuit packs are both EI circuit packs, or one is a
SNI circuit pack. This will provide a better indication of where a problem is located.
Table 408: System Technician-Demanded Tests: EXP-INTF
Order of Investigation Short
Test
Sequence
Long
Test
Sequence
Reset
Board
Sequence
D/ND
1
1. D = Destructive, ND = Nondestructive
Expansion Interface Reset test (#336) X D
Expansion Interface Fiber Out-of-Frame Query
(#238)
XX ND
Expansion Interface Lightwave Transceiver
Looparound (#242)
XD
Expansion Interface Control Channel (#316) X X ND
Expansion Interface Neighbor Query (#237) X X ND
Expansion Interface Local Looparound (#240) X X ND
Expansion Interface 2-way Transmission (#241) X X ND
Expansion Interface Packet Interface (#589) X X ND