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Communication Manager Maintenance-Object Repair Procedures
466 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers
3. Save announcements replaces the announcement file on the card with the
Announcement circuit pack speech memory. Care must be taken not to mistakenly enter
this command, thereby destroying a valid file on tape.
4. Restore announcements replaces the Announcement circuit pack speech memory with
the announcement file on the card. Care must be taken not to mistakenly enter this
command, thereby destroying valid speech memory (especially if the card does not have a
valid announcement file on it).
5. Whenever the Announcement circuit pack is replaced, announcements must always be
re-recorded or downloaded to the new circuit pack. Otherwise, call processing is not able to
use the circuit pack.
6. If announcement speech memory is corrupted, announcements should not be saved, that
is, if the Announcement Checksum Test (#209) fails or if the speech sounds corrupted on
playback. This can ruin a good announcement file and potentially cause errors/alarms on
any circuit pack to which the new file is downloaded. However, if the customer does not
have a valid announcement file, then announcements can be saved in an effort to try to
retain some of them (all of the announcements recorded may not be corrupted).
7. Although Announcement Port 5 and Data Line Circuit Port 17 on the Announcement circuit
pack are logically two separate ports, they are physically the same port. Therefore, if one of
the ports is in use, the other one will be busy. Also, if Announcement Port 5 is out-of-service,
the Data Line Circuit Port is taken out-of-service. However, if the Data Line Circuit Port is
out-of-service, the Announcement Port remains in-service.
Announcement administration
A brief description of the integrated announcement administration is given here to aid in the
troubleshooting of the Announcement circuit pack and its ports. In many cases, it is necessary
to record, play back, and/or delete announcements to resolve an alarm. It may also be
necessary to save and restore announcements as part of the maintenance procedures. For a
complete description of integrated announcement administration, please refer to Administrator
Guide for Avaya Communication Manager, 03-300509.