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Communication Manager Maintenance-Object Repair Procedures
2490 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers
q. Error Type 3586 and 3999: switch removed hyperactive circuit pack that reported threshold
number of errors. One or more of the following symptoms can be present:
● Circuit pack port tests return NO BOARD.
● List configuration command shows circuit pack and ports are installed properly.
1. Enter busyout board location and release board location to reset the circuit
pack.
2. Allow 30 minutes for condition to clear itself.
3. To re-establish circuit pack into service manually, enter busyout board location,
reset board location, and release board location.
4. If error recurs within 15 minutes, replace the circuit pack.
5. If the same error occurs on a different circuit pack, follow normal escalation procedures.
r. Error Type 3840: circuit pack received bad control channel message from switch.
Aux Data:
If Error Type 3999: And traffic
volume is:
Then:
Does not accompany Error
Type 3586
Heavy Circuit pack is in service, but sent at least half
hyperactive threshold. With heavy traffic, this is
normal.
Does not accompany Error
Type 3586
Light Circuit pack is in service, but sent at least half
hyperactive threshold. With light traffic, this error
indicates a problem with the circuit pack, its
links, or the equipment attached to the links.
Accompanies Error Type
3586,
Either Light
or Heavy
Switch removed hyperactive circuit pack.
4096 Bad major heading
4097 Bad port number
4098 Bad data
4099 Bad sub-qualifier
4100 State inconsistency
4101 Bad logical link
4102 Bad application identifier