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Communication Manager Maintenance-Object Repair Procedures
2106 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers
Clear Firmware-Counters (#982)
This test number is used to report unsuccessful results of clear firmware-counters. This
is not an actual demand maintenance test. If the command aborts, refer to the error codes listed
for Test #777.
FAIL The SNI circuit pack reported failures or retransmitted a “cleared failure”
message.
1. If this is the first time this test was run, run the test again. If there were
any previous failure messages that software did not acknowledge, this
test will FAIL even if the failure messages indicate a FAIL to PASS
transition (i.e., a problem has gone away). If this test is run twice and
FAILs both times, then at least one problem still exists.
2. Fix any SNI-BD, SNI-PEER, and FIBER-LK errors by following the
repair procedures. Use display errors and display alarms
with category PNC for SNI-BD and FIBER-LK and category
PNC-PEER for SNI-PEER. Fix any problems found by referring to the
SNI Board or SNI Peer Error Log Entries tables in this section or Fiber
Link Error Log Entries tables in the FIBER-LK (Fiber Link)
on
page 1250 section.
3. If no SNI-BD, SNI-PEER, or FIBER-LK entries exist in the error and
alarm logs, retry the command.
PASS No problems are detected on the board.
0NO
BOARD
No board was detected by the test.
1. Check that board is properly translated and inserted.
2. Run the test again. If it fails, reset the board. An SNI should be reset
instead of reseating the circuit pack. The reset board command
should almost never be used on an SNI. It may be necessary to use
reset board if the SNI circuit pack gets into a mode where it cannot
communicate with software. If an SNI with active errors and alarms is
reset, the errors and alarms may take a while to come back, therefore
reset board can mask real problems.
3. Run the test again. If it fails, the ID chip on board may be bad. Replace
the board and retest.
Table 755: TEST #777 Failure Audit (continued)
Error
Code
Test
Result
Description / Recommendation
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