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Denial Event Tables
Issue 1 June 2005 199
1383 Agent login failure/error Logical Agent (LAGT) failure getting agent
login-id. Possible causes:
● error initializing agent-stat table
● login for a skill failed
● TRAD logging into split already logged
into
● already logged into maximum number of
splits.
1384 Agent logins maximum'd Maximum number of simultaneous logins
exceeded or ACPT_LOGIN failed.
1385 Agent passwd digits fail Failure getting logical agent password digits from
DPM.
1386 Agent passwd mismatch Agent entered password does not match
administered password.
1387 Agent login invalid/error Login invalid or error condition.
1388 Login acceptance fails Logical Agent login processing of ACPT_LOGIN
message to the la_spl_chk routine fails.
1389 Agent login max/error Maximum number of simultaneous logins
exceeded, or this agent failed the login digits
check (for example, this agent is using someone
else’s login-id).
1390 Work mode change failed Change of Agent Work Mode to after-call-work
failed.
1391 Work mode change failed Change of Logical Agent Work Mode to aux-work
failed.
1392 Work mode change failed Change of Agent Work Mode to man_in failed.
1393 Work mode change failed Change of Agent Work Mode to auto-in failed.
1394 Agent feat act FAC error Unrecognized Feature Access Code being
processed for Automatic Call Distribution (ACD)
agent feature activation.
1395 Agent sup assist rqst er Agent requesting supervisor assist. Possible
causes:
● split group invalid
● agent not logged in
● split group has no supervisor
● administered
1396 Split invalid/agent login Adjunct Switch Application Interface (ASAI)
requesting supervisor assist. Possible causes:
● split group invalid
● agent not logged in
1397 Direct agent call setup Supervisor assisted call to Expert Agent
Selection (EAS) login ID. Error encountered in
setting up Direct Agent Call.
1398 Direct agent calling COR Supervisor assisted call to Expert Agent
Selection (EAS) login ID. Direct agent calling
Class of Restriction (COR) check failure.
Table 50: Call Process denial events (1225 - 1899) (continued)
Event
Type
Event Description, as it
appears on the event log
Explanation Event
Data 1
Event Data 2
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