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G700 Traps and Resolutions
Issue 1 June 2005 323
37 128 WRN cmgVoipAutoReset — A VoIP (Voice Over IP) module in the Media
Gateway automatically reset (rebooted). A VoIP module
automatically resets when it fails a sanity test performed by the
Media Gateway Processor. It may also automatically reset in
response to a maintenance test running on the call controller. (A
reset performed at the request of a SAT or CLI command entered
by craft or Tier technical support generates a different trap
indicating a manual reset.) It automatically resets when its IP
address is administered. Finally, it automatically resets when it fails
a ping test performed by the Media Gateway Processor against the
VoIP module's IP address.
1. Check to see if a maintenance test that is supposed to reset the
VoIP module was run.
2. Check to see if the VoIP module had its IP address
re-administered.
3. Check to see if the IP address administered on the VoIP
module is correct.
4. Check to see if the IP address of the Media Gateway itself can
be pinged. Physical or logical connectivity issues (cabling or
routing problems) in the data network can cause ping failures.
5. Check the VoIP module and insure that it has the latest version
of firmware installed. If it does not, install the latest version of
firmware and continue to monitor.
6. If this trap occurs infrequently, the trap may be due to an
unusual transient condition. Monitor future traps.
7. If this trap occurs and the VoIP module does not return to
service, or if this trap occurs frequently, attempt to reset the
failing module from the SAT or CLI and see if this returns it to
stable service.
Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued)
Event
ID
Trap
#
Alarm
Level
Description / Recommendation
19 of 20