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Denial Events
200 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers
1399 EAS not enabled Activating Add/Remove Skill feature but Expert
Agent Selection (EAS) is not enabled.
1400 EAS not enabled Activating Add/Remove Skill feature but Expert
Agent Selection (EAS) is not enabled.
1401 COR_AR_SKL query failure Activating Add/Remove Skill feature
COR_AR_SKL dpm_query failed. User ID
structure not found.
1402 Skills COR restricted Activating Add/Remove Skill feature. User has no
Class of Restriction (COR) permission to Add/
Remove Agent Skills.
1403 Console prmsn, EAS agent Activating Add/Remove Skill feature. User has no
console permission and is not an Expert Agent
Selection (EAS) Agent. Activator is wrong type.
1404 LoginID prompt setup err Activating Add/Remove Skill feature. Error in
setting up the prompt for agent’s loginID.
1405 Skills prompt setup err Setting up prompting for skill number in the Add/
Remove Skills feature. Error in setting up prompt
for agent’s skills.
1406 LoginID tenant nbr fail Add agent. Skills translations failed to get the
Tenant Number for the agent’s loginID.
1407 Skills tenant nbr fail Add agent Skills translations. Failed to get the
Tenant Number for the agent’s skill.
1408 Tenant number mismatch Add agent Skills translations. Tenant Number of
the Expert Agent Selection (EAS) agent’s loginID
does not match the Tenant Number of the skill
being added.
1409 Skill level out of range Add agent Skills translations. Skill level out of
range.
1410 DAC skill nbr qry failed Remove agent Skills translations. dpm_query for
Logical Agent’s (LAGT) DAC skill number failed.
1411 DAC skill not removable Remove agent Skills translations. Logical agent’s
DAC skill is not removable.
1412 Skills ftr msg failure Add/Remove agent Skills translations. Add/
Remove Skills feature message sending to
station server failed. (SS_AR_SKL)
1413 DAC agent dest/split Adjunct Switch Application Interface (ASAI) third
party direct agent call. Process CP_DIR_AGENT
message from ISG. No DAC agent destination or
split specified in message.
1414 DAC agent dgts to uid Adjunct Switch Application Interface (ASAI) third
party direct agent call. Process CP_DIR_AGENT
message from ISG. DAC agent digits conversion
to User ID. failure.
Table 50: Call Process denial events (1225 - 1899) (continued)
Event
Type
Event Description, as it
appears on the event log
Explanation Event
Data 1
Event Data 2
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