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Server Alarms
28 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers
Note:
Note: For non-Communication Manager alarms, use the Web Page header "Alarms
and Notification" and "Diagnostics: View System Log". Choose the appropriate
heading and, if necessary, call Avaya support.
● Media Server bash shell
Provides alarms information related to Communication Manager, the media server, and
messaging.
● Media Server SAT CLI
Provides alarms information related to Communication Manager.
● MGP CLI (on the G700 Media Gateway)
Provides alarms and traps information related to the G700 platform and its subsystems.
● Layer 2 Switching Processor CLI (on the G700 Media gateway)
Provides information related to the media gateway stack.
Information related to Communication Manager, the media server, and messaging alarms can
be displayed using either the Maintenance Web Interface or the media server bash shell;
however, this document (Maintenance Alarms Reference (555-245-102)) provides maintenance
information only for Communication Manager (Chapter 5: Communication Manager
Maintenance-Object Repair Procedures)and media server alarms (Chapter 1: Server Alarms).
For messaging alarms and repair procedures, refer to the appropriate documentation for your
messaging system.
Alarm Classifications
Alarms are classified depending on their effect on system operation:
● MAJOR alarms identify failures that cause a critical degradation of service. These alarms
require immediate attention.
● MINOR alarms identify failures that cause some service degradation but that do not render
a crucial portion of the system inoperable. Minor alarms require attention. However,
typically a minor alarm affects only a few trunks, stations, or a single feature.
● WARNING alarms identify failures that cause no significant degradation of service or
equipment failures external to the switch. These failures are not reported to INADS or to
the attendant console.
● ON-BOARD problems originate in the circuitry on the alarmed Media Module.
● OFF-BOARD problems originate in a process or component that is external to the Media
Module.