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Communication Manager Maintenance-Object Repair Procedures
918 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers
g. Error Type 1281 indicates that the terminal is reporting a bad state of health (IP terminal
only).
h. Error Type 1537 indicates that the link has gone down between the terminal and its
gateway to the switch. This likely means that the terminal has unregistered (IP terminal
only).
i. Error Type 1793: indicates the IP station has registered with a Local Survivable Processor
(LSP). Follow standard practices to repair the primary server, or network failure.
j. Error Type 2305 indicates that there was an unsolicited Link Reset even though switch
software believed the terminal to be functional and in service. This error can be ignored if no
user complaints are received (IP terminal only).
k. Error Type 2817 tracks failures of the port hyperactivity counter. If a port generates more
than 50 uplink CCMS messages within 10 seconds, the port is taken out-of-service for 30
seconds. Even though the Softphone actually signals over a TCP/IP link, DCP CCMS
messages received over the TCP link are counted as regular CCMS uplinks and can cause
the station to be marked as hyperactive.
System Technician-Demanded Tests:
Descriptions and Error Codes
Investigate tests in the order presented. By clearing error codes associated with one test, you
can also clear errors generated from other tests in the sequence.
Order of Investigation Short Test
Sequence
Long Test
Sequence
D/ND
1
1. D = Destructive; ND = Nondestructive
Registration Status Inquiry (#1372) X X ND
Signaling Path PING Test (#1373) X X ND
Digital Terminal Lamp Update Test (#16) X X ND
Digital Terminal Audits Test (#17) X ND