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Communication Manager Maintenance-Object Repair Procedures
1482 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers
Troubleshooting License File errors
The License file enables the switch’s software category, release, features, and capacities.
License Files are created using SAP order information and/or current customer configuration
information.
Without a valid license installed or a mismatched license the system:
1. Generates a major alarm.
2. Starts a 30-day countdown timer (call processing continues)
The License file requires a serial number from:
● S8700 | 8710 / S8500: the reference IPSI circuit pack
● S8300: the G700 motherboard
The License file includes a license serial identification number that is matched against the
hardware in the system as well as information about the Communication Manager software
version and Call Center features, Offer Category, and capacities. Once installed or initialized,
every hour the system compares these parameters to determine the system status:
● License-Normal mode
- License file was installed successfully
- Feature use is within prescribed limits
- License file’s serial number matches the serial number of the reference IPSI
● License-Error mode
- The License file’s serial number reference source is not responding, or its serial number
does not match the hardware
- Communication Manager software versions do not match
1014 ABRT Within the first 30 minutes after a system restart, the system cannot test the
License file.
1. Enter display initcauses to find out when the system last
restarted.
2. Wait for the remaining time plus 2 minutes, and retry the test.
PASS The system is in License-Normal mode.
Table 531: Test #1484 and Test #19 License File Test (continued)
Error
Code
Test
Result
Description / Recommendation
2 of 2