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Communication Manager Maintenance-Object Repair Procedures
468 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers
Announcement Board Locked Condition
The Announcement circuit pack can exhibit a condition that does not allow recording.
If the circuit pack gets locked into this state (this is an extremely rare condition), two of the
announcement ports on the circuit pack (one of which is the record port) will be unusable by
software. Also, save/restore announcements will not work since the record port looks
busy to the circuit pack. Note that software does not have any way of knowing this and will
attempt to use the ports.
If the circuit pack is locked into this state, the following symptoms will be observed:
1. When attempting to record an announcement, users will hear the proper record tone, but
the announcement will not record (they will not know it until the announcement is played
back).
2. Performing a test board long when the circuit pack is in this state will yield the
following abort codes:
● Ports 1 AND 9 abort Test 206 with code 1024.
● Ports 1 AND 9 abort Test 205 with code 2000.
● Board-level Tests 209 and 210 abort with code 1024.
3. The save/restore announcements times out with:
Error encountered, can’t complete request
The Announcement circuit pack lock-up can be cleared remotely by performing a soft reset to
the circuit pack:
● busyout board location (this command drops every call in progress on the
Announcement circuit pack).
● Reset circuit pack using reset board location.
● Release board using release board location.