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Communication Manager Maintenance-Object Repair Procedures
462 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers
1. When attempting to record an announcement, users hear the proper record tone, but the
announcement does not record (they do not know it until the announcement is played
back).
2. Performing a test board long when the circuit pack is in this state yields the
following abort codes:
● Ports 1 AND 9 abort Test #206 with code 1024
● Ports 1 AND 9 abort Test #205 with code 2000
● Board level Tests #209 and #210 abort with code 1024
3. Save/restore announcements times out with Error encountered, can’t complete
request
The Announcement circuit pack lock-up can be cleared remotely by performing a soft reset
to the circuit pack:
● busyout board PCSS (this command drops all calls in progress on the Announcement
circuit pack)
● Reset circuit pack using reset board PCSS
● Release circuit pack using release board PCSS
Super frame match inquiry test (#211)
The super frame is a means by which the SP synchronizes with the 140AY device on the
Announcement circuit pack. If the super frame is not synchronized, the SP is not able to
properly process record/playback requests. Both the SP and the hardware generate a super
frame pulse. When these two pulses are out of synch, the SP sets a flag to indicate the
mismatch. When this test is run, the state of this flag is returned.
Table 137: TEST #211 super frame match inquiry
Error
code
Test
result
Description/ Recommendation
2000 ABRT Response to the test request was not received within the allowable time
period. If Error Type 1538 is present in the Error Log, follow the maintenance
strategy recommended for this Error Type.
1. Retry the command at 1-minute intervals up to 5 times.
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