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G700 Traps and Resolutions
Issue 1 June 2005 321
30 116 WRN cmgModuleAutoReset — A Media Module in the Media Gateway
automatically reset (rebooted). A Media Module automatically
resets when it fails a sanity test performed by the Media Gateway
Processor. It may also automatically reset in response to a
maintenance test running on the call controller. (A reset performed
at the request of a SAT or CLI command entered by craft or Tier
technical support generates a different trap indicating a manual
reset.).
1. Check to see if a maintenance test that is supposed to reset the
Media Module was run.
2. Check the Media Module and insure that it has the latest
version of firmware installed. If it does not, install the latest
version of firmware and continue to monitor.
3. If this trap occurs infrequently, the trap may be due to an
unusual transient condition. Monitor future traps.
4. If this trap occurs and the Media Module does not return to
service, or if this trap occurs frequently, attempt to reset the
failing module from the SAT or CLI and see if this returns it to
stable service.
5. If manually resetting the Media Module does not return it to
service, and if a spare Media Module of the same time is
available, replace the failing Media Module with the spare and
see if the spare Media Module goes into service. If so, follow
procedures for dealing with the original, bad, Media Module.
6. If the spare Media Module fails to go into service, it is of course
possible that the spare Media Module is bad as well. But that
aside, try manually resetting the Media Gateway Processor at a
time convenient to the customer and see if this restores
service. If so, the both the original and the spare Media
Modules can probably be considered okay, and the problem is
probably with the Media Gateway Processor itself. Escalate
and have Tier 3 personnel capture the trap information and the
event logs for analysis.
Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued)
Event
ID
Trap
#
Alarm
Level
Description / Recommendation
17 of 20