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Communication Manager Maintenance-Object Repair Procedures
2038 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers
Clear Firmware-Counters (#983)
This test number is used to report unsuccessful results of clear firmware-counters. This
is not an actual demand maintenance test. If the command aborts, refer to the error codes listed
for Test #777.
0NO
BOARD
No board was detected by the test.
1. Check that SNC board is properly translated and inserted.
2. Run the test again. If it fails, reset the board. An SNC should be reset
instead of reseating the circuit pack. The reset board command
should almost never be used on an SNC. It may be necessary to use
reset board if the SNC circuit pack gets into a mode where it
cannot communicate with software. If an SNC with active errors and
alarms is reset, the errors and alarms may take a while to come back,
therefore reset board can mask real problems.
3. Run the test again. If it fails, the ID chip on board may be bad.
Replace the board and retest.
Table 744: TEST #780 Switch Node Clock Reset Test (continued)
Error
Code
Test
Result
Description / Recommendation
3 of 3