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Communication Manager Maintenance-Object Repair Procedures
458 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers
Notes:
a. The Announcement circuit pack can exhibit a condition that does not allow recording.
If the circuit pack gets locked into this state (this is an extremely rare condition), two of the
Announcement Ports on the circuit pack will be unusable by software, one of which is the
record port. Also, save/restore announcements will not work, since the record port
looks busy to the circuit pack. Note that software does not have any way of knowing this,
and attempts to use the ports.
If the circuit pack is locked into this state, the following symptoms are observed:
1. When attempting to record an announcement, users hear the proper record tone, but the
announcement do not record (they do not know it until the announcement is played
back).
2. Performing a test board long when the circuit pack is in this state yield the following
abort codes:
● Ports 1 AND 9 abort Test #206 with code 1024
● Ports 1 AND 9 abort Test #205 with code 2000
● Board level Tests #209 and #210 abort with code 1024
3. Save/restore announcements times out with:
Error encountered, can’t complete request
The Announcement circuit pack lock-up can be cleared remotely by performing a soft reset
to the circuit pack:
● busyout board PCSS (this command drops all calls in progress on the Announcement
circuit pack)
● Reset circuit pack using reset board PCSS
● Release circuit pack using release board PCSS
PASS All recorded announcements checksum correctly, indicating that the speech
main memory is functioning properly. User-reported troubles on this circuit
pack should be investigated using other circuit pack and port tests. Refer to
ANN-PT (announcement port)
on page 465 Maintenance documentation for
a description of the port tests.
Table 135: TEST #209 announcement checksum test (continued)
Error
code
Test
result
Description/ Recommendation
3 of 3