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Communication Manager Maintenance-Object Repair Procedures
1232 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers
2 FAIL The EI circuit pack was successfully reset, but it did not begin running after
the reset.
1. If the EI circuit pack is in the PN, temporarily remove the PN’s
Maintenance circuit pack.
2. Repeat reset board PCSS.
3. Re-insert the PN’s Maintenance circuit pack if it was removed.
3 FAIL The reset over the optical fiber failed.
1. Execute test board PCSS on the PN neighbor EI circuit pack
located on the opposite end of the fiber from this EI circuit pack. If Test
#238 does not pass, follow the maintenance procedure associated with
this test result. Then perform the reset again.
2. If the EI circuit pack is in the PN, temporarily remove the PN’s
Maintenance circuit pack.
3. Repeat reset board PCSS.
4. Reinsert PN’s Maintenance circuit pack if it was removed.
5. Follow the procedure described in the “Relationship Between
Expansion Interface and Tone-Clock Circuit Packs” section if the
symptoms match those described there.
6. Check the Error Log for the PN Tone-Clock errors that were resolved
about the same time when the PN went down. These PN Tone-Clock
errors may have been resolved because the PN went down. When
there is no Tone-Clock generating the system clock on a PN, then an
EI circuit pack can only be reset once. Every subsequent reset attempt
fails. It is also possible that the system itself may have already tried to
reset the EI circuit pack. See TONE-BD (Tone-Clock Circuit)
on
page 2327 for recommended maintenance strategy for Tone-Clock
problems.
3FAIL
(cont’d)
7. If the reset still fails, execute the Manual Loop Back Procedure on the
opposite PN EI circuit pack. This procedure is described in the section
preceding the Hardware Error Log Entries and Test to Clear Values
table for this MO. If the EI circuit pack and the lightwave transceiver are
healthy, the problem must lie with the EI circuit pack and its lightwave
transceiver on the PN end of the fiber or with the fiber itself. Test the
PN EI circuit pack with the manual loop back procedure and investigate
the test results.
Table 417: Test #224 Expansion Interface Test (continued)
Error
Code
Test
Result
Description / Recommendation
3 of 5