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Communication Manager Maintenance-Object Repair Procedures
1932 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers
Notes:
a. Error Type 0: run the short test sequence first. If every test passes, run the long test
sequence. Refer to each test’s description, and follow its procedures.
b. Error Type 1 with Aux Data 40987: could be caused by a noisy port or link. This is an
off-board problem detected by the port circuit. Check for defective wiring, a defective voice
terminal, or move the voice terminal closer to the switch (in terms of feet of wire from the
jack to the switch). If the problem persists, replace the circuit pack. Once the problem has
been resolved, the alarm disappears after a predetermined amount of time.
Error Type 1 with Aux Data 1-20: occurs when at least 15 off-board problems have been
detected with the link to the terminal. When an error with the link is detected, an on-board
counter is incremented.
The user could experience a noisy port or link. This is an off-board problem detected by the
port circuit. Check for defective wiring, a defective voice terminal, or move the voice
terminal closer to the switch (in terms of feet of wire from the jack to the switch). If the
problem persists, replace the circuit pack. Once the problem has been resolved, the alarm
disappears after a predetermined amount of time.
c. Error Type 18: the port in question is busied out by maintenance personnel. Make sure the
port is released from busyout by release port location.
d. Error Type 257: Indicates problems transmitting to the voice terminal, which can be caused
by defective wiring. Defective wiring can cause varying degrees of problems on different
types of sets.
e. Error Type 513: The result of an ID Request failure to respond to the digital endpoint audit.
f. Error Type 767: An in-line event produces this error type when a favorable response is
received from running the Digital Line Electronic Power Feed test (#11). No craft action is
necessary. This alarm will be resolved with the passing of time.
g. Error Type 769 with Aux Data 40963: The result of an unfavorable response to the
Electronic Power Feed/ Positive Temperature Coefficient test (#11).
Error Type 769 with Aux Data 40988: the EPF/PTC circuit has been turned off due to an
overcurrent condition.
Once the problem has been resolved, it may take up to one hour for the alarm to clear due
to the “leaky bucket” strategy. If the problem cannot be resolved by one of the steps above,
then replace the circuit pack.
h. Error Type 1025: problem with the voice terminal EEPROM. When the voice terminal is
repaired the alarm will be resolved with the passing of time.
i. Error Type 1537: in-line maintenance error has generated an off-board warning due to a
problem with the link to the voice terminal. This can be ignored if no user complaints are
received. Otherwise, make sure the voice terminal is connected, check for defective wiring,
check for a defective voice terminal, and move the voice terminal to a jack that is closer to
the switch (in terms of feet of wiring between the jack and the switch). If the problem
persists, replace the circuit pack. Once the problem has been resolved, the alarm
disappears after a predetermined amount of time.