Filter
Top Products
Caller ID Logging
68 ◆ Features DSX Software Manual
Caller ID Logging
Description
When caller ID is enabled, Caller ID Logging stores a record of the caller’s number and name (if provided
by the telco) for each outside call that rings an extension. This allows an extension user to easily review and
redial their calls. The system can log records directly to an extension or to one of 8 Caller ID Logging
Groups. All the extensions in the same Logging Group share the same Caller ID records. Each extension or
Logging Group can store up to 99 Caller ID records. The system stores up to 1000 Caller ID records, allo-
cated among all extensions and Caller ID Logging Groups. All Caller ID records are retained when the sys-
tem is powered down or reset. If a line rings more than one extension simultaneously, the system logs the
call at all ringing extensions.
Caller ID Logging also provides:
❥ Programmable Caller ID Callback Routing
You can set up Caller ID Callbacks (return calls) to select either a line or Line Group to redial calls
allowed by the extension’s Toll Restriction. Caller ID Callback Routing can also optionally:
- Strip the area code from the number dialed.
- Strip the leading 1 from the number dialed.
- Add a leading 1 to the number dialed.
❥ Soft Key Integration
Unique Caller ID soft keys provide the extension user with the capability to view all of their Caller ID
records or just records for unanswered calls. Super Display telephone users can additionally view
records of answered calls.
❥ Save Number to Speed Dial
While reviewing a Caller ID record, the extension user can optionally store the number and optional
name directly in an Extension Speed Dial bin.
❥ New Record for Calls on Hold and Parked Calls
The system creates a new Caller ID record for a call retrieved from Hold at an extension other than the
one that initially placed it on Hold. The same is also true for Parked calls.
- A new call rings the system and creates a CID record.
- Extension 301 answers the call and places it on Hold.
- Extension 302 retrieves the call from Hold.
- The system creates another record of the call at extension 302.
❥ New Record for Transferred Call
A transferred call creates a new call record each time it is transferred. For example:
- A new call rings the system and creates a CID record.
- Extension 300 answers the call and transfers it to extension 301.
- The system creates a new (answered) record for the call at extension 301.
- Extension 301 transfers the call to extension 302.
- The system creates another new (answered) record for the call at extension 302.
❥ Answered Status for Calls Answered at Analog Ports
Calls answered by keyset (digital) and single line (analog) extensions are marked as answered. Calls
answered by voice mail ports are not marked as answered.
❥ Record Created for Voice Mail Park and Page
If a call is placed in Personal Park Orbit by voice mail, the system creates a record for the call on the
extension at which it is parked, and at the extension that picked up the call. (Note that there is no record
created at the voice mail port.)
An extension can store the caller’s name and phone number for easy review and redialing.