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Attendant Position
26 ◆ Features DSX Software Manual
Other Related Features
Features
Barge In (Intrusion) (page 36)
Since the attendant is never busy, Intercom callers cannot Barge In on an attendant.
Call Coverage Keys (page 40)
A Call Coverage Key will not pick up a call ringing the attendant’s Operator Call Key.
Call Waiting / Camp-On (page 58)
Since the attendant is never busy, Intercom callers cannot Camp-On to an attendant.
Callback (page 61)
Since the attendant is never busy, Intercom callers cannot leave a Callback for an attendant.
Class of Service (page 88)
By default, the system assigns Class of Service 1 to the attendant. This provides the attendant with
Barge In, Call Forwarding Off Premises, Direct Line Access, Forced Line Disconnect, Night Service,
and Line Queuing (Camp-On) capability.
Do Not Disturb (page 143)
The attendant can have Do Not Disturb. In addition, pressing DND at the attendant activates the night
mode for any lines directly terminated to the attendant.
Door Box (page 147)
An operator can monitor a Door Box by having a Call Coverage key to monitor ringing and a Hotline
key to call the Door Box.
Feature Keys (page 169)
If an operator is reassigned (i.e., moved from 300 to 301), only the Operator Call key will automati-
cally follow the new assignment. All other Feature Keys must be reprogrammed for the new operator.
Group Ring (page 189)
System operators will not ring for Ring Group calls.
Intercom (page 211)
Designate each extension’s operator.
Monitor / Silent Monitor (page 243)
Since the attendant is never busy, Intercom callers cannot Monitor an attendant.
Privacy (page 277)
Since the attendant is never busy for Intercom calls, the attendant always has Privacy enabled.
Removing Lines and Extensions from Service (page 287)
Normally, the attendant should be able to remove extensions and lines from service.
Voice Mail (page 372)
• STRF transfers to the attendant from the voice mail Automated Attendant flash the Operator Call key
and the Ring Indicator lamp. The call does not flash a line/loop key. (Note that Ringing Line Prefer-
ence will not pick up a call ringing the attendant’s Operator Call key.)
• UTRF transfers to the attendant from the voice mail Automated Attendant flash the line’s line/loop key
and the Ring Indicator lamp.
Voice Over (page 385)
An operator cannot receive a Voice Over from a co-worker since their extension is never busy to Inter-
com callers.
IntraMail Features
None