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Voice Over
DSX Software Manual Features ◆ 385
Features
Voice Over
Description
Voice Over lets a user get through to a keyset extension user busy on a handset call. With Voice Over, the
busy keyset extension user hears an alert tone followed by the voice of the interrupting party. The keyset
extension user can respond to the interrupting party without being heard by the original caller. If desired, the
keyset extension user can easily switch between their original caller and the interrupting co-worker. The
original caller and the interrupting party can never hear each other’s conversation.
Voice Over could help a lawyer, for example, waiting for an urgent call. While on a call with another client, the
lawyer’s paralegal could announce the urgent call as soon as it comes in. The lawyer could then give the para-
legal instructions on how to handle the situation — all without the original client hearing the conversation.
Either a keyset or SLT can initiate a Voice Over, but only a keyset can receive a Voice Over.
Voice Over uses a system Conference circuit. The following table shows the system’s Conference capacities:
The system’s 32 Conference circuits are dynamically allocated as users request them.
Conditions
• None
Default Setting
• Disabled
Programming
1. If yes, in 2116-01: Off Hook Signaling for Incoming Intercom Calls (page 749) enter 2.
2. If no, in 2116-01: Off Hook Signaling for Incoming Intercom Calls (page 749) enter 0 (no Off-Hook Sig-
naling or 1 (Camp-On).
1. If yes, in 2116-02: Off Hook Signaling for Calls from Hotline Partner (page 749) enter 2.
2. If no, in 2116-02: Off Hook Signaling for Calls from Hotline Partner (page 749) enter 0 (no Off-Hook
Signaling or 1 (Camp-On).
Get through to a co-worker busy on a handset call — without interrupting their call.
Description Capacity
Conference circuits 32
Maximum simultaneous users in Conference
(total of all Conferences system-wide)
32
Maximum simultaneous conferences 8
Maximum parties in any one Conference
(lines and/or extensions)
8
1. When an Intercom call is waiting, should the extension be able to receive a Voice Over?
2.
When an Intercom call from their Hotline partner’s Hotline key is waiting, should the extension
be able to receive a Voice Over?