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Monitor / Silent Monitor
DSX Software Manual Features ◆ 243
Features
Monitor / Silent Monitor
Description
Monitor lets an extension user listen to the conversation at a busy extension. To implement Monitor, an
extension user just calls a busy extension and dials the Monitor code. The busy extension and their caller
have no indication of the intrusion. There are no tones heard and there is no visual indication that monitoring
is occurring. For example, Monitor could help the supervisor of a service department. The department super-
visor could listen to the questions that callers ask without disturbing the service call.
Conditions
• Monitor uses a system Conference circuit. See Conference (page 89) for more.
Default Setting
• Disabled
Programming
1. In 2102-01: Class of Service (page 724), check the extension’s Class of Service level.
2. If yes, in 1402-04: Silent Monitor (page 634) enter Yes.
3. If no, in 1402-04: Silent Monitor (page 634) enter No.
Other Related Features
Features
Attendant Position (page 24)
Since the attendant is never busy, Intercom callers cannot Monitor an attendant.
Conference (page 89)
An extension user cannot Monitor a Conference.
Privacy (page 277)
Privacy blocks Monitor attempts.
IntraMail Features
None
Monitor a co-worker’s phone conversation without them knowing you are on the phone.
CAUTION
Monitor provides no warning tones prior to intrusion. Monitor may be
interpreted as an invasion of privacy.
1. Should an extension be able to Monitor a co-worker’s call?