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Automated Attendant
DSX Software Manual IntraMail Features ◆ 433
IntraMail
Features
Automated Attendant
Description
The Automated Attendant answers outside calls on each line, according to the time of the day and day of the
week that the call is ringing. The Automated Attendant can automatically answer the telephone system’s incom-
ing calls, play an Instruction Menu message, and provide dialing options to callers. The block diagram below
shows the default IntraMail Automated Attendant configuration. There are 3 major components:
❥ Answer Tables (page 420)
The Answer Table (8 maximum) determines how the Automated Attendant answers outside calls on each
line, according to the time of the day and day of the week that the call is ringing. The Answer Table
divides the time of day and day of the week into individual schedules, which in turn assign a Call Rout-
ing Mailbox to each call. When a specific schedule is not in effect, the Answer Table uses its Default
Mailbox to determine routing.
- By default, all lines use Answer Table 1. Answer Table 1 has a single schedule that runs Monday
through Friday from 8:30AM to 5:00PM.
❥ Call Routing Mailbox (page 450)
A Call Routing Mailbox (16 maximum) is a mailbox associated with an individual Answer Table schedule or
the Default Mailbox. It specifies which dialing options (Dial Action Table) are available to callers. It also
provides the Instruction Menu to callers which typically greets the callers and describes the dialing options.
- By default, Answer Table 1 has a single schedule that runs Monday through Friday from 8:30AM to
5:00PM. This schedule and the Default Mailbox both use Call Routing Mailbox 1.
❥ Dial Action Table (page 465)
Once the Automated Attendant answers, the Dial Action Table (16 maximum) provides the dialing
options to callers. Each digit a caller can dial is assigned a specific action (function) in the Dial Action
Table. The dial action used depends on the setting in the active Call Routing Mailbox, which in turn
depends on the Answer Table setup.
- By default, Call Routing Mailbox 1 uses Dial Action Table 1.
Automatically answers the telephone system’s incoming calls, plays an Instruction Menu
message, and provides dialing options to callers.
For a built-in call answering capability when IntraMail is not installed, see Automated
Attendant, Built-In
(page 433).
DIL to Voice Mail
Master (700)
Lines Route to
Answer Table 1
Answer Table 1
Schedule 1 or
Default
Mailbox
Dial Action
Table 1
● 3131-02: Answer Table
● 421x-Answer Table
Calls always route to Call Routing Mailbox 001
- Schedule 1 active M-F 8:30AM-5:00PM.
- Default Mailbox active all other times.
● 423x: Dial Action Tables
Dial Action Table 1
Dialing Options
Dial an extension number, or
0 for the operator
Automated Attendant Answering (Default)
All Lines
Use Answer
Table 1
Which Chooses Call
Routing Mailbox 001.
And Dial Action
Table 1
With these
dialing options
Automated Attendant
V-MAIL + SA + I + 001
Built-In Automated Attendant
#AG + 001
● 422x: Routing Mailboxes (001)
● 3112-01: Direct Termination (Day)
● 3112-04: Direct Termination (Night)
Call Routing
Mailbox 001
● 4212: Schedule
●
4211-01: Default Mailbox
To record a new Instruction Menu
Message (from Extension 300):