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Go to a Mailbox
DSX Software Manual IntraMail Features ◆ 491
IntraMail
Features
Go to a Mailbox
Description
An Automated Attendant caller can dial a digit to route to a Call Routing or Announcement Mailbox. This is
called the Go To (GOTO) action. The GOTO action can route directly to a specific Call Routing or
Announcement Mailbox, or allow the Automated Attendant caller to go to a mailbox of their own choosing.
Use the GOTO action to set up a “tree” of Automated Attendant options.
The block diagram below shows how the Automated Attendant can provide the caller with a “tree” of dialing
options. Dialing 1 (GOTO 9) routes to Announcement Mailbox 9, which plays the company directions. Dial-
ing 2 (GOTO 1) routes to Call Routing Mailbox 2, which is set up to give the caller single-digit dialing to
Tech Service technicians.
❥ The Announcement Message for Announcement Mailbox 9 tells the caller how to locate the company.
❥ The Instruction Menu for Call Routing Mailbox 1 instructs the caller which digits to dial for each techni-
cian. The Dial Action Table for Call Routing Mailbox 2 contains the STRF or UTRF actions to each
technician’s extension.
The GOTO action can also log into a Subscriber Mailbox, although the LOGON action is normally reserved
for this function.
Conditions
• None
Default Setting
• No GOTO actions programmed.
An Automated Attendant caller can dial a digit and route directly into a mailbox.
1
2
Automated Attendant
Announcement Mailbox 9
Call Routing Mailbox 2
GOTO 9
GOTO 2
Call Routing Mailbox 1
Company
Directions
Tech Service
Technicians