Filter
Top Products
Group Mailbox
DSX Software Manual IntraMail Features ◆ 497
IntraMail
Features
Group Mailbox
Description
Ring Group Mailbox
Group (Shared) Mailbox
A Group Mailbox is a Ring Group Mailbox shared by a group of co-workers. It is normally a Subscriber
Mailbox. If a caller leaves a message at any extension within the group that shares the mailbox, the system
stores the message in the shared Group Mailbox. The Ring/Message lamp at all keyset extensions in the
group flashes to indicate that there is a new voice mail message waiting. Any extension user in the group can
log onto their mailbox to hear and process the shared message. The message count on all keyset displays
increments and decrements as group messages are received, listened to, or deleted.
Any extension sharing a Group Mailbox can record and activate the Greeting and set Automated Attendant
Do Not Disturb. The system automatically uses the most recent Greeting, regardless of which member of the
group recorded it.
Group Mailboxes are helpful in both residential installations and larger business workgroups, since exten-
sions share a common voice mailbox. Messages in the Group Mailbox can be listened to, forwarded, deleted,
and otherwise processed by any member of the group.
Group Mailbox uses Ring Group programming. You can separately set up Ring Group members to have the
same Ring Group Mailbox. Since the system provides 8 Ring Groups, there are a total of 8 Ring Group
Mailboxes available.
The Ring Group Mailbox can optionally be a Routing Mailbox (see Understanding Mailbox Types below).
Mailbox for a Ring Group
A Ring Group Mailbox can also be the mailbox for a “stand-alone” Ring Group in which the members do
not share the mailbox, but have personal mailboxes instead. The following types of unanswered calls route
to this type of Ring Group Mailbox:
❥ Outside calls transferred to the Ring Group master number.
❥ Automated Attendant transfers (UTRF or STRF) to the Ring Group master number.
❥ Direct Inward Lines to the Ring Group master number (see page 590).
UCD Group Mailbox
If a UCD Group is set to overflow to voice mail, an unanswered call into the group is picked up by the UCD
Group Mailbox. The UCD Group Mailbox can be a Subscriber Mailbox (to allow the caller to leave a mes-
sage) or a Routing Mailbox (to provide additional dialing options or an announcement). See Understanding
Mailbox Types below.
Understanding Group Mailbox Types
If the Group Mailbox is a Subscriber Mailbox (1):
❥ The Group Mailbox has all the features of any other personal Subscriber Mailbox.
If the Group Mailbox redirects to a Call Routing Mailbox (2):
❥ A co-worker attempting to leave a message at an extension assigned to the Group Mailbox hears: “Your
call cannot go through. Goodbye.” IntraMail then hangs up.
❥ An outside caller attempting to leave a message at an extension assigned to the Group Mailbox hears the
prerecorded Instruction Menu message and can dial options allowed by the associated Dial Action Table.
Subscribers in the same group can share a mailbox.