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Transfer
362 ◆ Features DSX Software Manual
Programming
Transfer Recall
1. If yes, leave 1603-01: Transfer Recall Timer (page 675) at its current setting.
2. If no, adjust 1603-01: Transfer Recall Timer (page 675) as required.
1. For non-operator extensions:
- If yes, leave 1601-03: Call Forward No Answer Timer (page 670) at its current setting.
- If no, adjust 1601-03: Call Forward No Answer Timer (page 670) as required.
2. For operator extensions:
- If yes, leave 1603-01: Transfer Recall Timer (page 675) at its current setting.
- If no, adjust 1603-01: Transfer Recall Timer (page 675) as required.
1. If yes, leave 1601-01: Line No Answer Timer (page 669) at its current setting.
2. If no, adjust 1601-01: Line No Answer Timer (page 669) as required.
1. If yes, leave 1601-04: UCD No Answer Timer (page 670) at its current setting.
2. If no, adjust 1601-04: UCD No Answer Timer (page 670) as required.
Music on Hold for Transferred Callers
1. To hear Music on Hold:
- Make sure the music source is properly connected.
- In 1521-01: Enable Music on Hold (page 659), enter
Yes.
- In 1521-02: Music on Hold for Transferred Calls (page 659), enter
Yes.
2. To hear ringback:
- In 1521-02: Music on Hold for Transferred Calls (page 659), enter No.
3. For each line, in 3103-05: Music On Hold Source (page 816), assign the MOH source:
- 0 for none.
- 1 for audio input minijack 1.
- 2 for audio input minijack 2.
- 3 for internal tone 1.
- 4 for internal tone 2.
- 5 for IntraMail Message On Hold. See Message On Hold (page 541) for more.
1.
Does an unanswered Transfer ring an idle extension or Ring Group long enough before
recalling the extension that initially transferred it?
2.
Does an unanswered Transfer Camp-On to a busy destination extension long enough before
recalling the extension that initially transferred it?
3.
If a transferred call is not picked up, recalls the transferring extension and remains
unanswered, does it divert to Key Ring after the correct interval?
4.
If a user transfers a call to a UCD Group, and it is not picked up, does it route to the
programmed overflow destination after the proper interval?
1. While a transferred caller waits to be picked up, should they hear Music on Hold or ringback?