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Transfer to a Mailbox
DSX Software Manual IntraMail Features ◆ 583
IntraMail
Features
Transfer to a Mailbox
Description
An extension user can transfer their active call to a co-worker’s mailbox. This lets the caller leave a personal
message for the co-worker. Transfer to a Mailbox is one of the big conveniences of IntraMail since the caller
can state their business and not have to call back later. It saves the caller time and cuts down on unnecessary
telephone system call processing. Transfer to a Mailbox is frequently used by attendants and receptionists as
well as other co-workers.
Transfer Message Handling
When the transferring extension leaves a message before hanging up (which could occur if the destination’s
calls are forwarded to voice mail), the system will record two separate messages. One message will be from the
transferring extension; the other from the transferred caller. Each message has the correct Caller ID assigned.
Additionally, if a caller is transferred to an extension and Voice Mail picks up, the caller will hear the entire
greeting for the called extension’s mailbox. The greeting will restart as soon as the system connects the
caller to the Transfer destination’s mailbox.
Conditions
• None
Default Setting
• Always enabled.
Programming
1. In 4201-02: Incoming Message Length (page 872), enter the maximum length of a message a caller can
leave in a Subscriber Mailbox (1-4095 seconds).
Other Related Features
Features
Call Coverage Keys (page 40)
• Pressing
TRANSFER + Call Coverage Key can Transfer a call to an uninstalled extension’s mailbox
(if the mailbox is enabled).
Hotline (page 207)
• Pressing a Hotline key can Transfer a call to an uninstalled extension’s mailbox (if the mailbox is
enabled).
Voice Mail (page 372)
• Pressing
TRANSFER + Call Coverage Key can Transfer a call to an uninstalled extension’s mailbox
(if the mailbox is enabled).
• Pressing a Hotline key can also Transfer a call to an uninstalled extension’s mailbox (if the mailbox is
enabled).
IntraMail Features
Auto Attendant Do Not Disturb (page 427)
When enabled, Auto Attendant Do Not Disturb automatically sends all calls from the Automated
Attendant to the subscriber’s mailbox.
Screened Transfer (page 567)
Automated Attendant Screened Transfers can automatically transfer an outside caller to an extension.
Unscreened Transfer (page 587)
Automated Attendant Unscreened Transfers can automatically transfer an outside caller to an extension.
An extension user can transfer their active call to a co-worker’s mailbox.
1. Set the maximum length of a message that the transferred caller can leave in a Subscriber Mailbox.