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Hold
204 ◆ Features DSX Software Manual
Other Related Features
Features
Call Timer (page 55)
A user’s Call Timer starts when they pick up a call from Hold. If they place the call on Hold and
another user picks it up, the timer restarts for the new user.
Conference (page 89)
If an extension user places a Conference on Hold, no other participants can place the Conference on
Hold, split it, or terminate it.
Directed Call Pickup (page 129)
Directed Call Pickup can pick up Hold recalls.
Key Ring (page 214)
Unanswered Hold Recalls revert to Key Ring if not picked up.
Music on Hold (page 246)
If installed, Music on Hold plays to callers on Hold.
Off-Hook Signaling (page 255)
An extension user can place their current call on Hold and answer the waiting call.
Single Line Telephones (page 305)
A single line telephone user can only place an outside call on Exclusive Hold. System Hold is not
available.
Transfer (page 358)
If an extension receiving a screened Transfer answers the screen and immediately hangs up (before the
transferring extension), the call goes on Exclusive Hold at the transferring extension.
IntraMail Features
None
Operation
Using System Hold
In these instructions:
[Super Display Soft Key]
[Keyset Soft Key]
To place a call on System Hold:
1.
Press HOLD.
• The line key winks (on) while on Hold, double-wink (on) while recalling.
• Line keys on Hold are green for your calls - red for your co-workers.
If a call on Hold recalls, you see one of the following.
a.
If the extension that placed to call on Hold doesn’t have a name:
Hold Recall
STA 301
b.
If the extension that placed the call on Hold has a programmed name:
Hold Recall
300: Attendant
To pick up an outside call on System Hold:
1.
Press the flashing line key.
• The line key lights solid (green).
To pick up an outside call on system Hold at a co-worker’s extension:
• You must know the number of the line that is on Hold.