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DSX Software Manual IntraMail Features ◆ 537
IntraMail
Features
Unique Programming for Non-pager Message Notification
1. In 4202-01: Wait Between Non-Pager Callout Attempts (page 873), set the minimum time (1-255 min-
utes) between non-pager Message Notification callouts. This occurs when:
- The destination answers and says “Hello,”
- Dials 1 to acknowledge,
- Enters the wrong security code,
- Hangs up.
OR
Enters the wrong security code twice more (causing voice mail to hang up).
2. In 4202-03: Wait Between Busy Non-Pager Callout Attempts (page 874), set how long IntraMail will wait
(1-255 minutes), after it dials a busy non-pager callout destination, before retrying the callout number.
3. In 4202-04: Wait Between RNA Non-Pager Callout Attempts (page 875), set how long IntraMail will wait
(
1-255 minutes), after it dials an unanswered non-pager callout destination, before retrying the callout.
There are three types of unanswered non-pager callouts:
- If the callout rings the destination longer than the 4202-05: Wait for Answer Non-Pager Callout
Attempts (page 875).
- If the destination answers, says “Hello” (or the system detects answer supervision) and then hangs
up without dialing 1 to log onto their mailbox. This typically happens if someone unfamiliar with
notification answers the callout, or if the callout is picked up by an answering machine.
- If the destination answers and then hangs up without saying “Hello.” This typically happens if
someone unfamiliar with the notification answers the callout (like the above example), or if the call
is picked up by an answering machine which insufficient outgoing message volume.
1. Set the 4202-05: Wait for Answer Non-Pager Callout Attempts (page 875) interval (1-99 rings).
- If a non-pager callout rings the destination longer than this option, IntraMail marks the call as
unanswered (Ring No Answer) and hangs up. This setting is approximate (+ a few ring cycles)
depending on how long the telco takes to connect the call.
1. Set the intervals IntraMail will wait between incomplete non-pager notification callouts.
2. Set how IntraMail determines when a non-pager callout rings without being answered.