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Voice Mail Overflow
590 ◆ IntraMail Features DSX Software Manual
Voice Mail Overflow
Description
The telephone system can automatically reroute unanswered outside calls to the IntraMail Automated Atten-
dant. Voice Mail Overflow ensures that IntraMail will pick up calls that don’t go through. This allows callers
to leave a message rather than having to call back later. Voice Mail can be the overflow destination for the
following types of unanswered calls:
❥ Key Ring Overflow
A line ringing an extension’s line keys can overflow to the IntraMail Automated Attendant.
❥ UCD Group Overflow
A line that rings UCD Hunting group can overflow to the group’s mailbox. See Group Mailbox
(page 497) for more.
❥ Ring Group Overflow
A line transferred by an extension or the Automated Attendant (UTRF or STRF) to a Ring Group can
overflow to the group’s mailbox. See Group Mailbox (page 497) for more.
❥ Direct Inward Line (DIL) Overflow
A line that directly rings an extension or can overflow to that extension’s mailbox if not answered.
❥ Ring Group Direct Inward Line (DIL) Overflow
A Direct Inward Line (DIL) to the Ring Group master number can overflow to the group’s mailbox. See
Group Mailbox (page 497) for more.
Conditions
• None
Default Setting
• Disabled
Programming
Setting Up Key Ring Overflow
1. In 3112-01: Direct Termination in the Day (page 819), press CLEAR to make the line a Key Ring line
during the day and at night.
2. In 3112-02: Enable Day Overflow (page 819), enter Yes to activate overflow during the day.
3. In 3112-03: Day Overflow Destination (page 820), enter the IntraMail master number (700).
1. In 3112-04: Direct Termination at Night (page 820), press CLEAR to make the line a Key Ring line at
night.
2. In 3112-05: Enable Night Overflow (page 820), enter Yes to activate overflow at night
3. In 3112-06: Night Overflow Destination (page 821), enter the IntraMail master number (700).
1. In 1601-01: Line No Answer Timer (page 669), adjust the interval as required.
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A Key Ring call will overflow to the IntraMail Automated Attendant if not answered after this interval.
Insures that IntraMail will pick up calls that don’t go through.
1. To set up Key Ring overflow during the day:
2. To set up Key Ring overflow at night:
3. Set the overflow time (the interval calls will Key Ring before overflow occurs).