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Extension Hunting
DSX Software Manual Features ◆ 163
Features
Outside Call on Hold at Hunt Group Member
Busy/Ring No Answer All Calls (Type 3)
Circular and Terminal Hunting
Other Related Features
Features
Call Coverage Keys (page 40)
A keyset can have a Call Coverage key for a UCD Group master number. The key will ring if a call
comes into the group while all members are busy.
Call Forwarding (page 44)
• If a member of a Circular or Terminal Hunting group forwards their calls, hunting will follow Call
Forwarding.
• Calls to a UCD Group will not follow Call Forwarding at a group member’s extension. However, calls
directed to the group member’s extension (such as DILs and transferred calls) will follow the Call For-
warding set up at the extension.
Direct Inward Line (page 109)
DILs to a Circular or Terminal Hunting group member initiate hunting. In addition, DILs to a UCD
Group master number ring the UCD Group directly. To put DILs to a UCD Group master number into
the night mode, press a uniquely programmed UCD Master Night key. See Night Service / Night Ring
(page 252) for more.
Directory Dialing (page 131)
Intercom Directory Dialing will show UCD Group names.
Do Not Disturb (page 143)
Placing an agent in DND temporarily removes it from the UCD Group.
Flexible Numbering Plan (page 179)
UCD Hunting group master numbers cannot be in the extension number range. By default, the sys-
tems uses codes beginning with 0 for operator access and 9 for line/line group access.
Group Mailbox (page 497)
If a call into a UCD Group overflows to voice mail, it is picked up by the UCD Group Mailbox.
Group Ring (page 189)
Group Ring calls do not activate hunting.
Intercom (page 211)
Voice-announced Intercom calls do not initiate hunting.
Music on Hold (page 246)
If Music on Hold is enabled for transferred calls, a caller transferred to a busy UCD Group hears
MOH.
1603-02: Hold Recall Timer
(page 675)
1601-01: Line No Answer Timer
(page 669)
If not picked up, outside call recalls the extension
that put it on Hold after the Hold Recall time.
Hunt group member puts outside call on Hold.
The call then rings the extension that put it on
Hold for the Line No Answer time.
If still unanswered, call diverts to Key Ring.