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Answer Schedule Override
418 ◆ IntraMail Features DSX Software Manual
Answer Schedule Override
Description
Answer Schedule Override provides alternate answering for Automated Attendant calls. When enabled,
Answer Schedule Override sends calls to the specified Override Mailbox. The Override Mailbox can be an
Announcement, Call Routing, or Subscriber mailbox. You can use Answer Schedule Override to provide
holiday and bad weather closing announcements, for example. Enable override when you want callers to
hear the special announcements; disable override to have the Automated Attendant answer normally. You can
enable Answer Schedule Override from system programming or from the System Administrator Mailbox.
❥ If the Override Mailbox is an Announcement Mailbox, the outside caller will hear the recorded
announcement. Depending on how the Announcement Mailbox is programmed, IntraMail will then hang
up, reroute the call, or provide additional dialing options.
❥ If the Override Mailbox is a Call Routing Mailbox, the outside caller will hear the instruction menu and
can dial any options allowed by the associated Dial Action Table.
❥ If the Override Mailbox is a Subscriber Mailbox, the outside caller hears the mailbox greeting (if
recorded) and can leave a message.
Conditions
• None
Default Setting
• Disabled
Programming
1. In 4211-02: Answer Schedule Override (page 880), enter Yes.
- You can also enable Answer Schedule Override from the System Administrator Mailbox. See Oper-
ation below.
2. In 4211-03: Override Mailbox (page 881), enter the override mailbox number:
- Announcement Mailbox number (1-16)
- Call Routing Mailbox number (1-16)
- Ring Group Mailbox number (600-607)
- UCD Group Mailbox number (700-707)
- Subscriber Mailbox number (300-427)
- UND (Undefined - entered by dialing 0)
1. See Operation below.
Other Related Features
Features
None
IntraMail Features
Announcement Mailbox (page 412)
The Override Mailbox can be an Announcement Mailbox.
Call Routing Mailbox (page 450)
The Override Mailbox can be a Call Routing Mailbox.
Subscriber Mailbox (page 574)
Enables an alternate greeting and alternate dialing options for callers.
1. Optionally Enable Answer Schedule Override from system programming.
2. Optionally enable Answer Schedule Override from the System Administrator Mailbox.