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Night Service / Night Ring
252 ◆ Features DSX Software Manual
Night Service / Night Ring
Description
Night Service redirects outside calls to their night mode destination. Typically, the attendant or supervisor
activates Night Service after normal working hours, when most employees are unavailable to answer calls.
Lines can ring extensions directly at Night, providing specific answering points for Night Service calls. (For
example, you can program lines to ring the security station at night.)
To have outside lines ring the External Paging system (which users can answer by dialing a code), see Out-
side Call Ringing Over External Page (page 260). To have the ringing call also activate the system relay, see
Page Relay Control (page 259).
Night Service Keys
The night mode status of the system is controlled by the following 3 types of keys:
❥ Night Key Assigned as a System Night Key
This type of key controls the night mode status of all Key Ring lines as well as all lines that are Direct
Inward Lines (DILs) to Ring Group master numbers. To program this type of key, see 2121-Feature Keys
(page 753) and 2401-Config (DSS Console Configuration) (page 800). The entry is 18 + CLEAR. Also
see Direct Inward Line (page 109).
❥ Night Key Assigned as a UCD Night Key
This type of key controls the night mode status of all lines terminated to UCD Group master numbers. It
has no affect on Key Ring lines or lines terminated to Ring Group master numbers. To program this type
of key, see Extension Hunting (page 154), 2121-Feature Keys (page 753), and 2401-Config (DSS Con-
sole Configuration) (page 800). The entry is 18 + UCD Group master number.
1
❥ An Extension’s DND Key
The DND key controls the night mode status of all lines that are DILs to the extension. In the day, the
line rings the extension. When the user presses DND, the DILs ring their programmed night mode desti-
nations. Also see Direct Inward Line (page 109).
Basic Night Service Types
Following are the four basic types of Night Service operation for a line.
❥ Option 1: Key Ring Day and Night
The line is a Key Ring line during the day and at night. The line rings according to the settings in 2132-
[01-64]: Line Ringing (page 764). An extension’s System night key controls the day/night mode of the
line. Turn to Key Ring (page 214) for more on setting up Key Ring lines.
❥ Option 2: Key Ring During the Day, DIL at Night
The line is a Key Ring line during the day and a DIL at night. During the day, the line rings according to
the settings in 2132-[01-64]: Line Ringing (page 764). At night, the line rings the DIL destination (i.e.,
extension, Ring Group, UCD Group or voice mail). An extension’s System night key controls the day/
night mode of the line. Turn to Key Ring (page 214) for more on setting up Key Ring lines. Turn to
Direct Inward Line (page 109) for more on setting up Direct Inward Lines.
❥
Option 3: DIL During the Day, Key Ring at Night
The line is a DIL during the day and a Key Ring line at night. The line rings the DIL destination during the
day and rings according to the settings in
2132-[01-64]: Line Ringing (page 764)
at night. The DIL desti-
nation’s
DND
key controls the night mode of the line. Turn to
Direct Inward Line (page 109)
for more on
setting up Direct Inward Lines. Turn to
Key Ring (page 214)
for more on setting up Key Ring lines.
Use Night Service to reroute calls after hours.
1. Do not use this option if you want lines to overflow to voice mail. See
Key Ring (page 214)
instead.