Filter
Top Products
Caller ID
DSX Software Manual Features ◆ 63
Features
Caller ID
Description
Caller ID allows a display keyset to show an incoming caller’s telephone number (called Directory Number
or DN) and optional name as the call is ringing. Caller ID supports the telco’s Called Number Identification
(CNI) and Called Number Delivery (CND) service, when available. These services provide the Caller ID
information (i.e., messages) between the first and second ring burst of an incoming call.
Caller ID provides the following features:
Single and Multiple Message Format Compatibility
There are two types of Caller ID message formats currently available: Single Data Message Format (SDMF)
and Multiple Data Message Format (MDMF). With Single Message Data Format, the telco sends only the
caller’s phone number (DN). The DN can be up to 10 digits long. In Multiple Data Message Format, the
telco sends the DN and the caller’s name. The DN for this format can be up to 15 digits long, and the name
provided can consist of up to 15 ASCII characters.
If no DN is received, no number or error message displays.
Caller ID on the SMDR Report
Caller ID data prints on the SMDR report. SDMF records print a single line which shows just the incoming
number. MDMF records print on two lines, with the first line showing the number and the second line show-
ing the name. Unlike the telephone display, the SMDR report can show the entire 15 digits in the DN, if
required.
Following is a sample SMDR report showing Caller ID data. The first two lines of the report show a com-
plete MDMF record with both the caller’s number and name. The last two lines of the report show two Caller
ID error messages: Private Number and Out of Area. The “IN” in the type column indicates that the records
shown are for incoming calls.
If no DN is received, no number or error message displays.
Station Message Detail Recording
05/10/2005 11:11A
---+---+--------------------------------+----------+---------+--------+---
Sta|Lin| Number Dialed | Account | Start |Duration| T
---+---+--------------------------------+----------+---------+--------+---
301| 02| 2139261000| |11:11:39A|00:00:13|IN
301| 02| ANDERSON ALLEN| |11:11:39A|00:00:13|IN
301| 02| Private Number| |11:12:26A|00:00:12|IN
301| 02| Out of Area Number| |11:13:16A|00:00:12|IN
Caller ID Integration with Voice Mail
Caller ID fully integrates with IntraMail, UltraMail, and the NVM-Series voice mail systems. This enables
voice mail features such as Make Call with Caller ID. Make Call allows the voice mail subscriber to return a
call to someone who left them a message without knowing the calling party’s phone number.
Second Call Caller ID (Extension Level Call Waiting Caller ID)
While a display keyset user is busy on a call, the system can show the Caller ID information for a waiting
call. If the busy extension is programmed to receive Camp-On tones or Off-Hook Ringing from the waiting
call, the system will send the Caller ID data to the busy telephone’s display. If the busy extension does not
receive Camp-On tones or Off-Hook Ringing, it will also not receive the waiting call’s Caller ID. (Note that
Caller ID data from a Camp-On is displayed only once, corresponding to the single Camp-On beep.) This is
an internal system feature and does not use the telco’s Call Waiting Caller ID.
Caller ID automatically displays the phone number and optional name for incoming outside calls.