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Call Forward to a Mailbox
DSX Software Manual IntraMail Features ◆ 447
IntraMail
Features
Call Forward to a Mailbox
Description
A subscriber can easily forward calls to their Subscriber Mailbox. Instead of dialing an extension as the for-
warding destination, the user just presses their V-MAIL key instead. With Call Forward to a Mailbox, the sub-
scriber is assured that their calls don’t get forgotten when they are busy or unavailable. Unlike with
Extension Hunting to Voice Mail, forwarding lets the subscriber choose when and how they want their unan-
swered calls to go to voice mail (rather than have the telephone system reroute their calls automatically).
Call Forwarding a Subscriber’s Direct Inward Line to their Mailbox
The following table describes how IntraMail handles a subscriber’s Direct Inward Line when it is Call For-
warded to their mailbox. The routing occurs when the caller dials a digit while listening to the recorded or
default mailbox greeting.
Logging Onto a Subscriber Mailbox while Listening to the Greeting
A subscriber who wishes to log onto their mailbox while listening to their greeting must have the option set
in their Next Call Routing Mailbox. To allow this capability, for example:
1. Program the Next Call Routing Mailbox # digit as LOGON to IXXX.
2. While listening to their greeting, the subscriber can dial:
# (to route to their Next Call Routing Mailbox), then
# and their mailbox number to log onto their mailbox.
By default, this option is provided in Call Routing Mailbox 1. Additionally, the subscriber should enable a
Security Code for their mailbox to prevent unauthorized logons.
An extension user can forward their calls to their mailbox.
Dialing Options while Listening to a Subscriber Mailbox Greeting
2144-04: Next Call
Routing Mailbox
2144-03: Dialing Option Digit
Dialed
Action
Undefined No 0 Caller hears, “That is an invalid entry,” and
the greeting repeats, and the caller is
prompted to leave a message.
1-9
# IntraMail hangs up.
* Caller skips greeting and can immediately
start recording.
1-16 (valid Call
Routing Mailbox)
No 0 Caller follows 0 action in Next Call Routing
Mailbox.
1-9 Caller hears, “That is an invalid entry,” the
greeting repeats, and the caller is prompted to
leave a message.
# Caller routes to the Next Call Routing Mail-
box and hears its Instruction Menu.
* Caller skips greeting and can immediately
start recording.
1-16 (valid Call
Routing Mailbox)
Yes 0 Caller follows key’s action in Next Call Rout-
ing Mailbox.
1-9
# Caller routes to the Next Call Routing Mail-
box and hears its Instruction Menu.
* Caller skips greeting and can immediately
start recording.