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Call Forwarding
48 ◆ Features DSX Software Manual
Programming
1. In 2102-01: Class of Service (page 724), check the extension’s Class of Service level.
2. If yes, in 1406-02: Internal Call Forwarding (page 643) enter Yes.
3. If no, in 1406-02: Internal Call Forwarding (page 643) enter No.
1. In yes, leave 1601-03: Call Forward No Answer Timer (page 670) at its current setting.
2. If no, change 1601-03: Call Forward No Answer Timer (page 670) to meet the site requirements.
1. If yes, in 2102-04: User Programming Access Level (page 725), assign access level 4 or 5.
2. If no, in 2102-04: User Programming Access Level (page 725), assign access level 0-3.
1. In 2121-[01 to 24]: Feature Key Codes (page 758), assign key code 27 to an available Feature Key.
1. In 2402-[01-60]: DSS Console Key Codes (page 801), assign key code 27 to an available Feature Key on
the DSS Console.
Other Related Features
Features
Call Coverage Keys (page 40)
Call Forwarding will not reroute a call ringing a Call Coverage Key.
Call Forwarding Off Premises (page 51)
Off Premises Call Forwarding allows a keyset user to forward their calls to an off-site location (such
as a cell phone or remote office).
Direct Inward Line (page 109)
Call Forwarding will reroute Direct Inward Lines.
Do Not Disturb (page 143)
• Call Forwarding considers an extension in DND as busy. In addition, an extension can have both DND
and Call Forwarding enabled at the same time.
• Note that Call Forwarding has priority over Do Not Disturb. If both are enabled simultaneously at an
extension, Call Forwarding is in force.
Door Box (page 147)
An extension user cannot forward a call to a Door Box.
Extension Hunting (page 154)
• If a member of a Circular or Terminal Hunting group forwards their calls, hunting will follow Call
Forwarding.
• Calls to a UCD Group will not follow Call Forwarding at a group member’s extension. However, calls
directed to the group member’s extension (such as DILs and transferred calls) will follow the Call For-
warding set up at the extension.
1. Should an extension be able to use Call Forwarding?
2.
If an extension has Ring No Answer forwarding enabled, do calls route to the forwarding
destination after the correct interval?
3. Should extension be allowed to use Call Forwarding Cancel?
4. Should extension have a Call Forwarding key?
5. Should extension’s DSS Console have a Call Forwarding key?