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Announcement Mailbox
412 ◆ IntraMail Features DSX Software Manual
Announcement Mailbox
Description
An Announcement Mailbox plays a pre-recorded announcement to Automated Attendant callers without
providing dialing options. The Announcement Mailbox is typically set up to provide information to callers
(such as company directions) and then route back to the Automated Attendant. For example:
❥ The Automated Attendant instructs the caller to dial a digit (e.g., 1) for company directions.
- Record this in the Instruction Menu message for the active Call Routing Mailbox. See Instruction
Menu (page 507) for more.
- Set the dialing options in the Dial Action Table associated with the active Call Routing Mailbox.
See Dial Action Table (page 465) for more.
❥ The caller dials the digit and listens to the prerecorded Announcement Mailbox message for directions.
❥
After playing the directions, the caller routes back to the Automated Attendant for additional dialing options.
- See the Hang Up and Next Call Routing Mailbox options in Programming below.
By default, there are 8 Announcement Mailboxes (Routing Mailboxes 9-16). However, you can assign any of
the 16 Routing Mailboxes as an Announcement Mailbox.
The Next Call Routing Mailbox Options
The charts beginning on the following page show how an Announcement Mailbox handles Automated
Attendant calls.
❥ The first chart explains what happens when the outside call is directly answered by the Announcement
Mailbox. This happens when the Answer Table uses an Announcement Mailbox for routing instead of a
Call Routing Mailbox.
❥ The second chart explains what happens when the outside call is answered by a Call Routing Mailbox
and then routed to the Announcement Mailbox. This can happen, for example, when a caller dials a digit
to hear an announcement of company directions.
❥ See Answer Tables (page 420) for more on setting up Answer Tables.
Conditions
• None
Default Setting
• There are 8 Announcement Mailboxes (9-16).
Play a pre-recorded announcement to callers.