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Line Group Routing
224 ◆ Features DSX Software Manual
Programming
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1. In 2113-01: Dial 9 Group (page 738), check the extension’s dial 9 group assignment.
- By default, all extensions use group 90.
2. In 3201-[01-64]: Line Group (page 833), be sure there are lines assigned to the extension’s dial 9 group.
- A line can be in more than one group.
1. In 2131-[01-64]: Line Access (page 763), the extension should have outgoing (2) or full (3) access to the
lines in the dial 9 group.
2. In 2133-[01-64]: Line Group Access (page 765), for the dial 9 group (90-98) enter Yes.
1. In 1301-[01-10]: Function Type (page 620) for the digit 9, enter 3 (Line Group).
2. In 1301-[01-10]: Expected Number of Digits (page 620) for the digit 9, enter 1.
- To allow users to dial specific Line Groups (90-98), change this entry to 2.
Other Related Features
Features
Central Office Calls, Placing (page 78)
Review this feature for other ways to place outside calls.
Line Groups (page 225)
With Line Group Routing disabled, extension users can optionally dial 90-98 to place calls on Line
Groups 90-98.
Line Queuing / Line Callback (page 230)
An extension user camp-on or leave a Callback if all lines in the dial 9 group are busy.
IntraMail Features
None
Operation
1. Check the extension’s dial 9 Line Group assignment.
2. Make sure the extension has access to the assigned dial 9 group.
3. Verify that the dialing plan setup allows single digit (dial 9) Line Group access.
Using Line Group Routing
In these instructions:
[Super Display Soft Key]
[Keyset Soft Key]
• By default, pressing Intercom and dialing 911 or lifting the handset and dialing 911 will not call emergency services.
To place a call using Line Group Routing:
1.
Lift the handset and press INTERCOM.
2.
Dial 9.
• If you don’t hear dial tone, Line Group Routing is not enabled.
• If you hear busy tone and your extension has Line Queuing, you can dial 2 to queue for a line to become free.
If you hang up, the system converts the queue to a Line Callback.
3.
Dial your outside number.