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Directory Dialing
DSX Software Manual IntraMail Features ◆ 469
IntraMail
Features
Directory Dialing
Description
Directory Dialing allows an Automated Attendant caller to reach an extension by dialing the first few letters
in the extension user’s name. With Directory Dialing, the caller does not have to remember the extension
number of the person they wish to reach — just their name. Here’s how Directory Dialing works:
1. When the Automated Attendant answers, it sends the call to a Directory Dialing Mailbox. (Optionally,
the caller may be asked to dial a digit to access Directory Dialing.)
2. The Directory Dialing Mailbox plays the Directory Dialing Message (recorded by the System Adminis-
trator) which asks the caller to dial letters for the name of the person they wish to reach.
3. The caller dials the letters for the person’s name plus #. They can dial by first name or last name, depend-
ing on how the Directory Dialing Message was recorded and the Directory Dialing Mailbox was set up.
4. IntraMail searches the list of programmed extension names for a match of the caller-entered letters.
5. Voice prompts announce the first three matches, and allow the caller to dial a digit (1-3) to reach one of
the announced matches. Additionally, the caller can dial 4 to hear additional matches (if any).
6. The caller dials the digit for the extension they wish to reach, and IntraMail sends the call to that exten-
sion. The call is sent as a Screened or Unscreened transfer, depending on programming.
For callers to use Directory Dialing, the system must have a name programmed for each extension (up to 18
characters, A-Z, using upper and lower case letters). Each extension should also have a name recorded in
their Subscriber Mailbox. In addition, each extension used by Directory Dialing must be installed and must
have their Subscriber Mailbox active (Personal or Group).
Conditions
• None
Default Setting
• Disabled
Programming
Basic Setup
1. In 4221-01: Routing Mailbox Type (page 890), enter 3 to assign the selected Routing Mailbox as a Direc-
tory Dialing Mailbox.
1. In 2144-05: Directory List Number (page 774),
Select the Directory List to which the extension
belongs. The entries are:
- 1-8
for lists 1-8
0
(for no list)
* (for all lists).
2. In 4224-01: Directory List Number to Use (page 895), enter the number of the Directory List to which
the Directory Dialing Mailbox can route calls. The entries are 1-8 (for lists 1-8).
An Automated Attendant caller to reach an extension by dialing the first few letters in the
extension user’s name.
1. Set up the Directory Dialing Mailbox.
2. Set up Directory Lists to control which extensions Directory Dialing can access.