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Private Line
280 ◆ Features DSX Software Manual
Private Line
Description
A Private Line is a line reserved for a keyset for placing and answering calls. A user with a Private Line
knows when important calls are for them. Additionally, the user has their own line for placing calls that is
not available to others in the system.
There are three types of Private Lines:
❥ Incoming Only
The keyset has a Private Line only for incoming calls. The user cannot place a call on the Private Line. A
customer service representative may want an incoming only Private Line to be sure customers can
always get through.
❥ Outgoing Only
The keyset has a Private Line only for outgoing calls. The Private Line does not ring for incoming calls.
A service dispatcher may want an outgoing only Private Line so they can always get in touch with field
technicians.
❥ Both Ways
The keyset has a Private Line for both incoming and outgoing calls. An executive may want a both ways
Private Line that is available only to them for placing and answering calls.
You can optionally set up shared Private Lines between a group of co-workers that work closely together.
Conditions
• None
Default Setting
• No Private Lines programmed.
Programming
1. For a non-shared (exclusive) Private Line:
- Make sure that only the Private Line “owner” extension has a line key for the Private Line.
- In 2131-[01-64]: Line Access (page 763): assign the Private Line “owner” access to the line.
- 1 for incoming access only
- 2 for outgoing access only
-
3 for full access
- Assign all other extensions no access (0) to the Private Line.
2. For a shared Private Line:
- Make sure that all the extensions that should share the Private Line have a line key for that line.
- In 2131-[01-64]: Line Access (page 763), assign access to all extensions that should share the line.
- 1 for incoming access only
-
2 for outgoing access only
- 3 for full access
You can have a line reserved exclusively for your own use.
1. Should an extension have a non-shared (exclusive) or shared Private Line