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Automated Attendant
434 ◆ IntraMail Features DSX Software Manual
Upgrading from the Built-In Automated Attendant
To upgrade to IntraMail from the Built-In Automated Attendant:
1. Plug the IntraMail CompactFlash card into the system.
- See your system’s Hardware Manual for more.
2. Reset the system. IntraMail automatically installs.
3. Rerecord your Instruction Menu Messages.
- Your Answer Schedule and Dial Action Table programming remain intact.
Conditions
• None
Default Setting
• See Description above.
Programming
1. In 3131-02: IntraMail Answer Table Assignment (page 828), assign an Answer Table (1-8) to each line
that the Automated Attendant should answer.
1. In 3112-01: Direct Termination in the Day (page 819), enter 700.
2. Set up a UCD night key on your extension or DSS Console to control the day/night mode of lines termi-
nated to voice mail during the day
- To set up a UCD night key on an extension:
- In 2121-[01 to 24]: Feature Key Codes (page 758), enter 18.
- In 2121-[01 to 24]: Feature Key Data (page 758), enter 700.
- To set up a UCD night key on a DSS Console:
- In 2402-[01-60]: DSS Console Key Codes (page 801), enter 18.
- In 2402-[01-60]: DSS Console Key Data (page 801), enter 700.
3. 3112-04: Direct Termination at Night (page 820), enter 700.
4. Set up a System night key on your extension or DSS Console to control the day/night mode of the lines
terminated to Key Ring during the day
- To set up a System night key on an extension:
- In 2121-[01 to 24]: Feature Key Codes (page 758), enter 18.
- In 2121-[01 to 24]: Feature Key Data (page 758), press
CLEAR.
- To set up a System night key on a DSS Console:
- In 2402-[01-60]: DSS Console Key Codes (page 801), enter
18.
- In 2402-[01-60]: DSS Console Key Data (page 801), press
CLEAR.
1. See Answer Tables (page 420) for more.
1. See Call Routing Mailbox (page 450) for more.
1. Assign Answer Tables to outside lines.
2. Set up the Automated Attendant to answer outside calls during the day.
3. Set up the Automated Attendant to answer outside calls at night.
4. Set up the Answer Tables.
5. Set up the Call Routing Mailboxes.
6. Set up the Dial Action Tables.