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Hotline
DSX Software Manual Features ◆ 207
Features
Hotline
Description
Hotline gives a keyset user with a programmed Hotline key one-button calling and Transfer to another exten-
sion (the Hotline partner). Hotline helps co-workers that work closely together. The Hotline partners can call
or Transfer calls to each other just by pressing a single key.
In addition, the Hotline key shows the status of the partner’s extension:
Hotline Automatic Transfer
With Hotline Automatic Transfer, the extension can Transfer their call to a co-worker just by pressing their
Hotline key and hanging up. Without Hotline Automatic Transfer, the user must press TRANSFER before
pressing the Hotline key. If the user frequently uses their Hotline key for one-button Transfer to co-workers,
Hotline Automatic Transfer is recommended. If the user prefers to consult with their Hotline partner rather
than Transfer, disabling Hotline Automatic Transfer would be helpful.
Conditions
• An extension’s Hotline partner can be any other keyset (e.g., physical port). An extension cannot have
a Hotline key for master numbers or virtual ports.
Default Setting
• No Hotline keys programmed.
Programming
1. To assign a Hotline key to an extension Feature Key:
- In 2121-[01 to 24]: Feature Key Codes (page 758), enter 05.
- In 2121-[01 to 24]: Feature Key Data (page 758), enter the extension number of the Hotline partner
(300-427).
2. To assign a Hotline key to a DSS Console Feature Key:
- In 2402-[01-60]: DSS Console Key Codes (page 801), enter 05.
- In 2402-[01-60]: DSS Console Key Data (page 801), enter the extension number of the Hotline
partner (300-427).
Hotline provides partner extensions with one-button calling and Transfer.
Hotline Busy Lamp Indications
When the key is: The partner extension is:
Off Idle or not installed
On
Busy or ringing
1
Medium Flash Partner extension is in DND for outside
calls (option 1).
Fast Flash Partner extension is in DND for Intercom
calls (option 2) or All Calls (option 3).
1
Ringing Intercom and Group Ring calls light the Hotline key. DILs, Key Ring calls
and transferred calls do not.
1. Set up Hotline keys on an extension or DSS Console.