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Transfer to a UCD Group
DSX Software Manual IntraMail Features ◆ 585
IntraMail
Features
Transfer to a UCD Group
Description
The Automated Attendant can transfer outside callers to a UCD Group master number. If a customer has a
UCD Group set up for a department (such as Sales or Tech Service), the Automated Attendant can send calls
directly to that department without any operator intervention. It is not necessary to have a company
employee handle the calls. The calls will ring a member of the group or queue (wait in line) if all co-
worker’s in the group are busy.
To set up Transfer to a UCD Group, assign a STRF or UTRF action in the active Dial Action Table to route
to the UCD Group master number. Refer to Screened Transfer (page 567) and Unscreened Transfer
(page 587) for more on how these Automated Attendant options handle calls.
Conditions
• None
Default Setting
• Disabled
Programming
1. In 4231-Digit Assignment (page 901), enter 1 to assign an available key as a STRF action.
- To transfer directly to the master number, Action should be STRF and the corresponding Routing
option should be the master extension number.
1. In 4231-Digit Assignment (page 901), enter 2 to assign an available key as a UTRF action.
- To transfer directly to the master number, Action should be UTRF and the corresponding Routing
option should be the master extension number.
Other Related Features
Features
None
IntraMail Features
Dial Action Table (page 465)
Set up STRF or UTRF Dial Action Table actions to route to the UCD Group master number.
Screened Transfer (page 567)
Automated Attendant Screened Transfers can automatically transfer an outside caller to a UCD Group
master number.
Unscreened Transfer (page 587)
Automated Attendant Unscreened Transfers can automatically transfer an outside caller to a UCD
Group master number.
Operation
N/A
The Automated Attendant can transfer outside callers to UCD Group master numbers.
1.
Optionally assign a STRF action to the key on the active Dial Action Table that you want to route
to the UCD Group master number.
2.
Optionally assign a UTRF action to the key on the active Dial Action Table that you want to
route to the UCD Group master number.