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Call Coverage Keys
40 ◆ Features DSX Software Manual
Call Coverage Keys
Description
A keyset can have Call Coverage Keys for a co-worker’s extensions, Ring Group master numbers and UCD
Group master numbers. The Call Coverage Key lights when the co-worker’s extension is busy, flashes slowly
when the co-worker has an incoming call, and flashes fast when the co-worker is in Do Not Disturb. The Call
Coverage Key can ring immediately when a call comes into the covered extension, ring after a delay or not
ring at all. In addition, the keyset user can press the Call Coverage Key to intercept their co-worker’s incom-
ing call. They can also go off hook and press the Call Coverage key to call the covered extension. An exten-
sion can have as many Call Coverage Keys as they have available Feature Keys on their telephone.
Call Coverage Keys will intercept the following types of calls:
❥ Key Ring Calls
❥ Ringing Intercom calls
❥ Calls to a UCD Group master number
❥ Calls ringing a Group Ring master number
❥ Transferred calls
Call Coverage Keys will not intercept a call ringing the attendant’s Operator Call Key.
Call Coverage Guard Timer
The 4 second Call Coverage Guard Timer helps extensions that have the same Call Coverage key assign-
ments. As soon as an extension user presses their Call Coverage key to answer a call, the key becomes
unavailable for 4 seconds to all other extensions with that same key. (Users will hear reorder tone if they
press their key before the 4 seconds expire.) This helps prevent users from inadvertently placing a call to the
covered destination.
Conditions
• None
Default Setting
• No Call Coverage Keys assigned.
• The Call Coverage Delay Ring timer is 10 seconds.
Call Coverage keys allow an extension user to cover a co-worker’s calls from their own telephone.
Call Coverage Key Busy Lamp Indications
When the key is: The covered extension is:
Off Idle or not installed
On Busy
Slow Flash Ringing
Medium Flash Covered extension is in DND for outside
calls (option 1).
Fast Flash
Covered extension is in DND for Intercom
calls (option 2) or All Calls (option 3).