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Music on Hold
DSX Software Manual Features ◆ 247
Features
Programming
1. If yes, 1521-01: Enable Music on Hold (page 659) enter Yes.
2. If no, in 1521-01: Enable Music on Hold (page 659) enter No.
1. In 3103-05: Music On Hold Source (page 816), assign the MOH source:
- 0 for none
- 1 for audio input minijack 1
- 2 for audio input minijack 2
- 3 for internal tone 1
- 4 for internal tone 2
- 5 for IntraMail Message On Hold. See Message On Hold (page 541) for more.
1. If yes:
- For audio input 1, leave 1521-05: Audio Input 1 Gain Setting (page 661) at its current setting.
- For audio input 2, leave 1521-06: Audio Input 2 Gain Setting (page 661) at its current setting.
2. If no:
- For audio input 1, adjust 1521-05: Audio Input 1 Gain Setting (page 661) as required.
- For audio input 2, adjust 1521-06: Audio Input 2 Gain Setting (page 661) as required.
1. For MOH, in 1521-02: Music on Hold for Transferred Calls (page 659) enter Yes.
2. For ringback, in 1521-02: Music on Hold for Transferred Calls (page 659) enter No.
Other Related Features
Features
Background Music (page 34)
Background Music and Music on Hold can the same external music source.
Extension Hunting (page 154)
If Music on Hold is enabled for transferred calls, a caller transferred to a busy UCD Group hears MOH.
Hold (page 202)
If installed, Music on Hold plays to callers on Hold.
Intercom (page 211)
Music on Hold plays to Intercom callers on Hold. Intercom callers always hear internal Tone 1.
Park (page 266)
If installed, Music on Hold plays to parked callers.
Transfer (page 358)
With Music on Hold enabled, transferred callers can optionally listen to ringback or MOH while their
call waits at the transfer destination. Music on Hold will also play to transferred callers camped-on to
a busy UCD Group.
IntraMail Features
None
1. Should the system have Music on Hold?
2. Assign the Music on Hold Source to each line.
3. For external music sources, is the audio level (BGM volume) correct?
4. Should transferred callers hear MOH or ringback while waiting?