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Line Queuing / Line Callback
DSX Software Manual Features ◆ 231
Features
Programming
1. In 2102-01: Class of Service (page 724), check the extension’s Class of Service level.
2. If yes, in 1411-01: Camp-On to Busy Lines (page 647) enter Yes.
- This option does not restrict Line Callback.
3. If no, in 1411-01: Camp-On to Busy Lines (page 647) enter No.
1. In 2102-01: Class of Service (page 724), check the extension’s Class of Service level.
2. If yes, in 1411-02: Line Queue Priority (page 647) enter Yes.
3. If no, in 1411-02: Line Queue Priority (page 647) enter No.
Other Related Features
Features
Call Waiting / Camp-On (page 58)
An extension user can Camp-On to a busy co-worker then hang up to turn the Camp-On into a Callback.
Callback (page 61)
An extension user can Camp-On to a busy co-worker then hang up to turn the Camp-On into a Callback.
Central Office Calls, Answering (page 74)
If a line is ringing an extension because of a prior Callback, and it then receives a new outside call, it
will start ringing for the new call. The Callback request is then queued.
Central Office Calls, Placing (page 78)
An extension user can queue for a busy line, or queue and hang up to leave a callback for a busy line.
Last Number Redial (page 219)
If all lines are busy and Last Number Redial cannot go through, the user can dial 2 a queue for a line
to become free. If the user hangs up, the system converts the queue to a Line Callback.
Save Number Dialed (page 298)
If an extension user presses their Save key and hears busy, they can dial 2 to wait in line for the line to
become available. The system will automatically redial the call. However, if the user hangs up to con-
vert the queue to a Line Callback, the system will not redial the saved call once the line connects.
IntraMail Features
None
1. Should extension be able to queue for a busy line?
2. Should extension have Line Queuing Priority?