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Quick Message
560 ◆ IntraMail Features DSX Software Manual
Quick Message
Description
Quick Message is a Dial Action Table action that allows Automated Attendant callers to dial a digit (normally *)
followed by a mailbox number to leave a message in a Subscriber Mailbox. Since Quick Message is enabled by
default, it is an efficient way for experienced Automated Attendant callers to leave messages. There is no need to
dial an extension first. To make this option more readily available to all Automated Attendant callers, consider
having the active Instruction Menu describe how to use the Quick Message option.
There are two Quick Message Dial Action Table actions:
❥ Quick Message with Greeting (REC1)
The caller hears the mailbox greeting followed by a beep and can leave message. If the greeting is not
recorded, the caller hears, “At the tone, you can leave your message for extension xxx (or name if
recorded). Start recording at the tone. When you are done, press the # key or hang up.”
❥ Quick Message without Greeting (REC2)
The caller bypasses the mailbox greeting (hearing “Recording” and a beep instead) and can leave a mes-
sage. This is typically used with a Next Call Routing Mailbox when the caller is asked to dial a digit
(e.g., 1) to leave a message. Otherwise, the mailbox greeting (if recorded) would be heard again.
Conditions
• None
Default Setting
• Dial Action key * Action is REC1 and Routing is IXXX
Programming
1. In 4231-Digit Assignment (page 901), enter 3 to assign an available key as a REC 1 (Quick Message with
Greeting) option.
- To have the caller leave a Quick Message at a specific extension, the corresponding Routing option
should be the extension number.
- To have the caller leave a Quick Message at any caller-dialed extension, the corresponding Routing
option should be IXXX.
- To have the caller leave a Quick Message at a caller-dialed extension in a specific range, the corre-
sponding Routing option should be XXX.
(For example, to allow callers to leave a Quick Message extensions 300-399, for key 3 enter REC1
for the Action and XXX for the corresponding Routing.)
1. In 4231-Digit Assignment (page 901), enter 4 to assign an available key as a REC 2 (Quick Message
without Greeting) option.
- To have the caller leave a Quick Message at a specific extension, the corresponding Routing option
should be the extension number.
- To have the caller leave a Quick Message at any caller-dialed extension, the corresponding Routing
option should be IXXX.
- To have the caller leave a Quick Message at a caller-dialed extension in a specific range, the corre-
sponding Routing option should be XXX.
(For example, to allow callers to leave a Quick Message extensions 300-399, for key 3 enter REC2
for the Action and XXX for the corresponding Routing.)
Automated Attendant callers can dial a digit followed by an extension number to leave a
message directly in a user’s mailbox.
1. Optionally set up a Quick Message with Greeting (REC1) Action.
2. Optionally set up a Quick Message without Greeting (REC2) Action.