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Extension Hunting
156 ◆ Features DSX Software Manual
❥ Calls to the “dummy” extension activate the Call Coverage keys on the covering extensions.
❥ Co-workers can transfer calls into the group. They will ring all Call Coverage keys for the group. If unan-
swered, a call transferred into the group follows the programmed UCD Group overflow destination (as
do unanswered calls). It will not recall to the transferring party.
❥ A UCD Master night key for the group will control the night termination of any Direct Inward Lines
(DILs) terminated to the group. For example, you can have a DIL to the UCD Group during the day (e.g.,
701) and IntraMail at night (e.g., 700). When an extension user presses the UCD Master night key for the
group, the DILs route to IntraMail.
❥ DILs to the group ring the Call Coverage keys on the covering extensions.
UCD Hunting Notes:
❥
Unanswered transferred calls and DILs continue to cycle through the UCD Group as long as an agent
is available.
❥ Placing an extension in Do Not Disturb temporarily removes it from the UCD Group.
❥ Intercom calls to the UCD Group master number always ring the agent extensions.
❥ You can set up a UCD Group to overflow to voice mail. Use 2302-01: UCD Group Overflow Destination
(page 792) to set up this option. Do not use 3112-03: Day Overflow Destination (page 820).
- If a call into a UCD Group overflows to voice mail, it is picked up by the UCD Group Mailbox. See
Group Mailbox (page 497) for more.
❥ To put DILs to a UCD Group master number into the night mode, press a uniquely programmed System
Mode UCD Master Night key. See Night Service / Night Ring (page 252) for more.
Conditions
• None
Default Setting
• Hunting is not set up.
• UCD Group master numbers are predefined as shown in the following table. If required, you can reas-
sign the UCD Group master numbers in 1315-01: UCD Group Master Extension Number (page 627).
UCD Group Default Assignments
UCD Group Default Master Number
1 700
2 701
3 702
4 703
5 704
6 705
7 706
8 707